Privacy Policy

Last updated: 4 June 2026

SDC Happy Health Pty Ltd (ABN 52 647 406 291) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information when you use our website or services:

• Your name, email address, phone number, and postal address
• Information about your NDIS plan or Home Care Package
• Health information relevant to providing care services
• Communication records (phone calls, emails, online enquiries)
• Website usage data via cookies and analytics

2. How We Use Your Information

We use your information to:

• Provide and manage disability and aged care services
• Process NDIS claims and Home Care Package payments
• Respond to your enquiries and support requests
• Improve our services and website experience
• Comply with legal and regulatory obligations

3. Disclosure of Information

We may share your information with:

• The National Disability Insurance Agency (NDIA) for NDIS-related services
• My Aged Care and Services Australia for Home Care Package services
• Our support workers and care coordinators as needed for service delivery
• Third-party service providers (e.g., payment processors) under strict confidentiality agreements

We will never sell your personal information to third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage systems, access controls, and encrypted communications where appropriate.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate. Please contact us using the details below.

6. Complaints

If you have a concern about how we handle your personal information, please contact us. If we cannot resolve your concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact Us

SDC Happy Health Pty Ltd
11 York Street, Sydney NSW 2000
Phone: 1800 427 791
Email: info@sdchappyhealth.com.au

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